Refunds and Returns Policy
Effective Date: October 4, 2024
Website: Progamershield.com
Business Name: Samantha LTD
Business Address: 32 Haynes Road, Bisley, Pietermaritzburg
Contact Email: [email protected]
1. Overview
At Progamershield.com, we are committed to ensuring that you are satisfied with your purchase. If, for any reason, you are not happy with the blue light blocking glasses you bought from us, we are here to assist with returns, exchanges, and refunds.
This policy outlines the conditions under which products can be returned and the process for initiating refunds. Please review the terms carefully to ensure a smooth return process.
2. Eligibility for Returns
2.1 Return Period
You can return your product for a refund or exchange within 30 days of receiving your order. To be eligible for a return, the product must meet the following conditions:
2.2 Product Condition
- The product must be unused, in its original condition, and include all packaging, accessories, manuals, and other materials.
- Items that show signs of wear, damage, or have been altered in any way will not be eligible for a refund or exchange.
2.3 Proof of Purchase
To complete your return, we require proof of purchase, such as the order confirmation email or receipt.
3. Non-Returnable Items
Certain items are not eligible for return, including:
- Gift cards or vouchers.
- Products purchased on final sale or at a discounted price, unless the product is faulty.
- Any item that is returned more than 30 days after delivery.
4. Initiating a Return
To initiate a return, please follow these steps:
4.1 Contact Us
Email us at [email protected] with the subject line “Return Request” and provide the following information:
- Your full name and order number.
- Details about the product you wish to return.
- Reason for the return (optional, but helpful for us to improve our products and services).
4.2 Return Authorization
Once your return request is received and reviewed, we will send you a return authorization and provide instructions on where to ship the item(s).
5. Return Shipping Costs
5.1 Customer Responsibility
You are responsible for paying the return shipping costs, except in cases where the product was defective or damaged upon delivery. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
5.2 Defective or Damaged Products
If your product was damaged or defective upon receipt, please contact us at [email protected] within 7 days of delivery, and we will cover the return shipping costs. Make sure to provide photos or a description of the issue.
6. Processing Your Return
Once your returned item is received and inspected, we will notify you via email. If your return is approved, we will process your refund or exchange.
6.1 Refund Process
If you are eligible for a refund, we will process it within 14 days of receiving the returned item. The refund will be credited back to the original payment method used for the purchase.
6.2 Partial Refunds
In certain cases, we may grant partial refunds if the product is returned in a condition that does not meet our return requirements (e.g., missing packaging or minor signs of wear).
7. Exchanges
If you would like to exchange your product for another model or size, please specify this when contacting us at [email protected]. Exchanges are subject to product availability, and you will be notified if your requested product is not available.
7.1 Exchange Process
Once we receive the returned item and approve the exchange, we will ship the replacement product at no additional shipping cost (except for international orders, where shipping fees may apply).
8. Refunds for Sale or Discounted Items
Only regularly priced items are eligible for refunds. Sale or discounted items can only be exchanged unless the product is defective or damaged.
9. International Returns
Customers outside of the United Kingdom or South Africa are responsible for all shipping fees and any applicable customs or duties when returning an item. We do not cover international return shipping costs.
10. Refund Timeline
Refunds are typically processed within 14 business days from the date we receive your return. However, the exact timeframe may depend on your bank or credit card provider. If you do not receive the refund within this period, please check with your bank before contacting us.
11. Contact Information for Customer Support
If you have any questions about our returns and refunds policy or need assistance, please reach out to us:
Email: [email protected]
Address: 32 Haynes Road, Bisley, Pietermaritzburg
We strive to respond to all inquiries within 24-48 hours.
12. Changes to this Policy
We reserve the right to update or modify this Refunds and Returns Policy at any time. Any changes will be posted on this page with an updated Effective Date. It is your responsibility to review this policy periodically.
By purchasing from Progamershield.com, you agree to this Refunds and Returns Policy.