Privacy Policy

Privacy Policy for Progamershield.com

Effective Date: October 4th, 2024
Business Name: Samantha LTD
Website: Progamershield.com
Business Address: 32 Haynes Road, Bisley
Contact Email: [email protected]

At Samantha LTD (“we”, “our”, “us”), we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, store, use, share, and secure your data when you visit and make purchases on Progamershield.com (“website”). It also explains your rights under the General Data Protection Regulation (GDPR) and how you can exercise them.

1. Data Collection

We may collect and process the following types of personal information:

Personal Data Provided by You

  • Account Information: Name, email address, shipping address, billing address, and phone number.
  • Order Information: Payment details and product preferences.
  • Communication Data: Feedback, reviews, or any other information you provide through customer service or communication forms.

Automatically Collected Data

  • Technical Data: IP address, browser type, operating system, and usage data collected through cookies and similar technologies.
  • Behavioral Data: Details about your interactions with our website, such as pages visited, products viewed, and time spent on our site.

Cookies

We use cookies and similar tracking technologies to enhance your browsing experience. For more details on how we use cookies, please refer to our Cookie Policy.

2. Purpose of Data Usage

We process your personal data for the following purposes:

  • Order Fulfillment: To process, verify, and ship your orders, and manage payments.
  • Customer Support: To handle inquiries, complaints, or any issues with our products and services.
  • Marketing and Communication: To send promotional materials, newsletters, or special offers, where you have given consent.
  • Site Optimization: To improve user experience, functionality, and security on our website.
  • Legal Compliance: To comply with our legal obligations, including those related to tax laws and consumer protection.

3. Legal Basis for Data Processing

Under GDPR, we process your personal data under the following lawful bases:

  • Contractual Necessity: To fulfill the contract when you make a purchase (e.g., order processing and delivery).
  • Consent: When you sign up for our newsletter or provide feedback voluntarily.
  • Legitimate Interests: To improve our services, ensure security, and protect our business (e.g., fraud prevention).
  • Legal Obligation: To comply with legal requirements (e.g., tax and accounting regulations).

4. Data Sharing

We do not sell, trade, or rent your personal information to third parties. However, we may share your personal data with the following categories of recipients for legitimate business purposes:

  • Service Providers: Third-party providers who help us manage our website, process payments, ship orders, and provide other essential business functions (e.g., hosting, email marketing services).
  • Payment Processors: We work with third-party payment processors (e.g., PayPal, Stripe) to facilitate transactions. These providers are bound by data protection agreements and only process personal data as required.
  • Logistics Partners: For order delivery and shipment, we may share your address and contact details with logistics companies.
  • Legal Authorities: We may share data with government bodies or law enforcement agencies where required to comply with legal obligations or enforce our terms and conditions.

5. Data Retention

We will retain your personal data only for as long as necessary for the purposes outlined in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements.

  • Order Information: Retained for a minimum of 7 years for tax compliance.
  • Marketing Data: Retained until you unsubscribe or withdraw consent.
  • Technical Data: Retained for up to 12 months to improve website performance and security.

6. Data Security

We implement robust security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These include:

  • Encryption: Sensitive data such as payment information is encrypted using SSL/TLS protocols.
  • Access Control: Only authorized personnel have access to your personal data.
  • Regular Audits: We conduct periodic security reviews and vulnerability assessments to ensure your data is secure.
  • Third-Party Agreements: All service providers are required to follow data protection laws and apply strict security measures.

7. Your Rights Under GDPR

As a user within the European Economic Area (EEA), you have the following rights concerning your personal data:

  • Right of Access: You can request access to the personal data we hold about you.
  • Right to Rectification: You have the right to request corrections to inaccurate or incomplete data.
  • Right to Erasure (“Right to be Forgotten”): You can request the deletion of your personal data in certain circumstances.
  • Right to Restrict Processing: You can ask us to limit the processing of your personal data in specific situations.
  • Right to Data Portability: You can request a copy of your data in a structured, machine-readable format.
  • Right to Object: You can object to certain types of data processing, such as direct marketing.
  • Right to Withdraw Consent: Where you have given consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

8. International Data Transfers

Your personal data may be transferred to, stored, or processed in a country outside the EEA. When such transfers occur, we ensure that appropriate safeguards are in place, such as:

  • Standard Contractual Clauses (SCCs): Used when transferring data to countries without an adequacy decision by the European Commission.
  • Data Protection Agreements: All our third-party partners follow strict data protection policies.

9. Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated “Effective Date”. We encourage you to review this policy periodically to stay informed about how we are protecting your data.

10. Contact Information

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Email: [email protected]
Address: 32 Haynes Road, Bisley

By using Progamershield.com, you agree to the terms outlined in this Privacy Policy.